Shipping policy

Last Updated: [Date]

QM Brands LLC ("we," "our," or "us") is committed to providing a transparent and reliable shipping experience. Please review the following policy to understand how and when you will receive your order.

Company Address:
QM Brands LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA

Contact:
Email: support@qm-brands.com
Phone: +1 (585) 513-2555

1. Order Processing Time

All orders are processed and prepared for shipment as indicated for each product after your order is placed. You will receive an order confirmation email once your payment is processed, and a shipping confirmation email with tracking information once your order leaves our warehouse.

Please Note: Processing times may extend during major sale events or holidays. We will notify you of any significant delays.

2. Shipping Methods & Delivery Estimates

We partner with reliable carriers to bring your products to you. Shipping costs and delivery times are calculated at checkout based on your location and the 

These timeframes are estimates provided by our carriers and are not guaranteed delivery dates.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can use this to monitor your order's progress on the carrier's website.

If you have trouble with your tracking information, please allow 24-48 hours for the status to update in the carrier's system. If the issue persists, contact us at support@qm-brands.com.

5. Shipping Address & P.O. Boxes

    Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

    Address Changes: If you need to change your shipping address, contact us immediately at support@qm-brands.com. We can only modify the address if the order has not yet been processed and shipped.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery at support@qm-brands.com. Include your order number and photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

Lost or Stolen Packages: QM Brands LLC is not liable for packages that are lost or stolen after being marked "Delivered" by the carrier. If your tracking shows delivered but you cannot locate the package, we recommend checking with neighbors, your leasing office, or the local post office. If the package is still missing, contact us, and we will initiate an investigation with the shipping carrier on your behalf.

For information on returns and refunds for eligible items, please review our Return & Refund Policy.